Renewables respects your privacy and is committed to protecting the personal information you provide to us.

This Privacy Policy explains how we collect, use, store and disclose personal information when you visit our website, submit an enquiry, request a consultation or otherwise interact with Renewables.

Information We Collect

When you use our website or contact us, we may collect information such as:

• Your name

• Phone number

• Email address

• Business or company name

• Property or project location

• Electricity usage or electricity bill information you choose to provide

• Information about your solar or energy requirements

• Information submitted through enquiry or consultation forms

• Basic website usage and advertising information, such as your device, browser, pages visited and how you reached our website

We only collect information that is reasonably necessary to respond to enquiries, provide our services, operate our website and market our services.

How We Use Your Information

We may use your personal information to:

• Respond to your enquiry or consultation request

• Contact you about commercial solar, battery or related renewable energy services

• Assess your energy requirements and potential solar options

• Prepare estimates, proposals or recommendations

• Arrange site assessments or consultations

• Provide and improve our services

• Measure and improve the performance of our website and advertising

• Send relevant service or marketing communications where permitted by law

• Meet our legal and regulatory obligations

Advertising and Website Analytics

We may use advertising and analytics platforms, including platforms such as Google and Meta, to advertise our services and understand how people interact with our website and advertising.

These services may use cookies, pixels and similar technologies to collect information about website visits and advertising interactions.

You can control or disable cookies through your browser settings. Some website functionality may be affected if cookies are disabled.

We Do Not Sell Your Personal Information

Renewables does not sell your personal information or customer enquiries to third parties.

Information submitted through our website is collected for the purpose of responding to your enquiry, assessing your requirements and providing or marketing Renewables’ services.

We may provide information to trusted service providers where reasonably necessary to operate our business or deliver our services, such as website hosting, CRM, communications, analytics, advertising, professional advisers or project delivery providers.

These providers may only receive information relevant to the services they perform.

Storage and Security

We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification or disclosure.

Personal information may be stored electronically using secure business systems and trusted third-party service providers.

No method of electronic transmission or storage is completely secure, and we cannot guarantee absolute security.

Overseas Service Providers

Some of the technology and service providers we use may store or process information outside Australia.

Where personal information is disclosed overseas, we take reasonable steps to ensure it is handled appropriately and in accordance with applicable Australian privacy requirements.

Accessing or Correcting Your Information

You may contact us if you would like to access personal information we hold about you or request that inaccurate or outdated information be corrected.

We may need to verify your identity before processing your request.

Marketing Communications

If you receive marketing communications from us, you can ask us to stop contacting you at any time by using the unsubscribe option provided or contacting us directly.

We will process your request in accordance with applicable Australian law.

Privacy Enquiries and Complaints

If you have a question, concern or complaint about how we handle your personal information, please contact us.

We will review your enquiry or complaint and aim to respond within a reasonable timeframe.

Renewables
Phone: 1800 207 728
Email: info@renewables.com.au
Website: renewables.com.au

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes to our services, technology, business practices or legal obligations.

The latest version will be published on our website with the date it was last updated.